Adopt a data-driven approach
with Conversation Insights

We turn your customer interactions into a data-source.
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Conversation Intelligence is the new normal

Get much more from your interactions

Offer your workforce numerous opportunities to enhance their skills and deliver improved customer experiences. Consider opting for our fully integrated e-learning library. Transform your top-performing agents into coaches for peer-to-peer coaching sessions anytime.

Scale faster. More
data.
Better quality.

Analytics

Analytics at the next level

Cockpit overview

Centralize all your data into a single view

Understand Contact reasons

Voices don’t lie. Understand visually where the pain is and what your customers are truely experiencing with your customer service. Who are the agents with the most difficult interactions? How are we converting unhappy customers into ambassadors?

Emotion analytics

Voices don’t lie. Understand visually where the pain is and what your customers are truely experiencing with your customer service. Who are the agents with the most difficult interactions? How are we converting unhappy customers into ambassadors?
Omnicanals

Connect every canals

Nothing is more important than a happy customer.

Monitor the voice of your clients wherever they are.
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AI Assist

Chatting with your customer interactions is now possible.

Great results
Happy clients

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with the best in Quality Monitoring.

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